Analysis of the Effectiveness of the MailMaster Application in Improving the Management of Letter Numbering
Keywords:
Mail Administration, information system, MailMaster Application, EffectivenessAbstract
Mail administration management is an essential component in the governance of higher education institutions. Common issues such as inconsistent formatting, duplication of letter numbers, and difficulties in archive retrieval frequently occur in manual administrative systems. This study aims to analyze the effectiveness of the MailMaster application in improving the governance of letter numbering at Politeknik Jakarta Internasional. The research method employed is a quantitative descriptive approach, with data collected through questionnaires distributed to MailMaster system users. The research instrument utilizes a five-point Likert scale and is analyzed using descriptive statistics, including mean scores and percentages. The results indicate that the MailMaster application is effective in enhancing the organization, consistency, and efficiency of letter numbering, while also providing convenience and security in administrative processes. Therefore, MailMaster is deemed suitable as a sustainable support system for mail administration governance within higher education institutions
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Copyright (c) 2026 Refika Ayuna Sari, Ervan Yudi Widyarto, Arif Hidayat Husni, Lanny Catrin Dale, Roni, , Lexy Majesty Pendong
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